Hiring a full time receptionist can be a challenge to some businesses especially if they are not so well established. In a case like this, it’s best to get a virtual receptionist, as having this will save the cost of hiring a full time employee. Below are some of the benefits of deciding to hire a virtual receptionist.
- You will never Miss a Call
Having a virtual receptionist will be an added advantage to your business as no customer will ever be forwarded to voicemail. Most companies hire receptionists to answer calls and when the receptionist isn’t there a problem arises as the company has to look for someone temporary to fill this space. This should be a reason enough to have a virtual receptionist.
- Cost Efficient
Hiring a qualified receptionist can be very expensive especially to small businesses as you have to pay hourly for that employee. Some employers will get the other staff to do the job not considering the time they are wasting on the calls instead of doing their appointed jobs. With problems like this, having virtue receptionist will take messages on your behalf and save you the hourly wage that you will need to pay a receptionist.
- Free Trials are Often Available
Many providers will give you a free trial period so as to make it easier for you to decide whether it’s a good idea to purchase this service. A free trial will make managing expenses for a small business easier as one can measure how much it will cost on a monthly basis and compare it to how much he/she will need to pay a hired receptionist.
- You can Record Calls and Save them to your Answering Machine
This service enables you to keep records of a client in case you forgot to note them down. Recording is cheaper with a telephone answering service and also as a user, in case of a dispute in the workplace and you decide to split, as a user, one will be sure to get all his/her contacts as the information will have been recorded and stored in the machine.
- It’s Professional
90% of clients have recommended the use of telephone answering service as the virtue receptionist is said to answer calls in your companies name and its set to take a message or forward the call to the right person making it easier to give each caller the maximum attention he/she requires. The telephone answering service is also set to be very welcoming and also in the process give your clients the impression that your business gives priority to every client no matter who he/she is.
- Messages can be Forwarded to You
A good telephone answering service will forward your stored messages directly to you via email or text. Receiving messages immediately will enable you to give maximum attention to the needy and potential clients making it easier to coordinate with your team and get them to serve your client.
- Saves Time
A telephone service will save you time it will take for one to hire, train and money one will need to hire someone who will handle your calls. A virtual receptionist will save you all the above stresses as it acts as the best receptionist.
Lastly, a virtual receptionist will increase productivity of your employees. Calls tend to distract people. An answering machine will record the calls if you happen to be super busy making it possible for you to handle the calls at your free time or during a break.